About us

We understand that price is an important consideration when buying insurance so we have cut out all the unnecessary costs and only operate online. This way we can keep our prices as low as possible without compromising the cover.

The savings we make are passed straight back to you in some of the best value and lowest priced insurance available on the market today, and by remaining independent we are free to constantly review our products and suppliers to ensure we are providing the best value and service possible.

Our website allows you to get a quote in less than 60 seconds and manage your insurance policies from your own secure personal customer area. We use extra secure double strength 256 bit SSL encryption technology to ensure that you can buy from us knowing it’s completely safe.

We have strongly resisted passing on credit card charges to you and promise to always keep our call centre in the UK.

Our refund policy allows you 14 days to get a full refund if you're not happy or just don’t want the policy anymore (as long as you haven’t benefited from it in any way). In fact you can just do this yourself online on your customer area.

We are constantly trying to develop the most innovative insurance we can and provide excellent value along with benefits you may not find elsewhere.

Why buy from us

We only ever use insurance companies that have the size and dedication to back up their promises. For example our travel insurance emergency medical assistance is undertaken by MAPFRE whose 24/7 multilingual contact centres manage every case compassionately, quickly and effectively and every year they successfully handle thousands of medically escorted repatriations around the world. Their Emergency Medical Care units apply the highest medical standards to hospitals and treatment centres operating in countries and regions that have poor medical resources.

Claims

If you need to make a claim you can find the contact information you need on your certificate of insurance. If you have lost this you can login to your customer area and simply print another one.

Any Questions

Click the ‘Ask a Question’ link at the top of this page and you will be taken to our comprehensive Help Centre where we have answered most of your common questions.

Complaints

Nobody's perfect and we recognise that sometimes we get things wrong. If this happens we will do everything we can to put it right for you. The simplest way to complain is to send us an email from your customer area or just give us a call. You can find our complaints telephone number in your customer area.

Contact us

If you need to contact us for any reason the best way is to send us an email from your customer area. Your login is the email address you used to purchase your policy and the password that was sent to you under a separate email. If you have forgotten your password just follow the instructions and we will send you a new one.

News

BRITISH GOVERNMENT FLIGHTS FOR BRITISH NATIONALS WISHING TO LEAVE CAIRO

You could do worse than update your family travel insurance and head to Worcestershire at the moment.

Worried about holiday illnesses even after booking your immediate cover travel insurance?

Although things may be getting back to normal, the recent volcanic ash situation has affected many of us in different ways.

Thinking of organising last minute travel insurance and heading abroad on a short break?

We could not possibly condone drug use, but here is some travel news of a drug-related nature that is bound to raise eyebrows.