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Important information and updates

Implications of Volcanic Ash/ Missed Departure, Missed Connection and Travel Delay?

We are discussing with our insurers adding volcanic ash clouds onto our policies. However due to the nature of these types of events, insurers need time to fully asses the impact of adding this additional cover.

Customers who’s Travel Arrangements have been cancelled pre-departure

Volcanic ash is not considered to be an adverse weather condition and therefore there is no cover under Missed Departure, Missed Connection and Travel Delay;

Additionally it is not a stated reason to cancel or curtail a trip and therefore there is no cover under the Cancellation, Curtailment or Trip Interruption Section;

As Insurers will not provide cover under Missed Departure, Missed Connection and Travel Delay and Cancellation, Curtailment or Trip Interruption - other related costs are also not covered by the policy. This includes, but is not limited to, cruise bookings, hotel accommodation, car hire, transfers, attraction ticket costs.

Customers in Resorts/Abroad

The policy does not offer cover for additional travelling & accommodation costs incurred as a result of the grounding of aircraft by the Regulatory Authority;

However Insurers will automatically extend cover for customers until they reach their final destination – the customer need take no further action to ensure that this cover is extended;

Customers will continue to be fully covered under all sections of their policy during the disruption caused by a volcanic eruption.

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